Here is a list of topics and business areas where Relay’s web3-enabled Robots could assist users. These are mostly not-yet implemented product ideas, and some are easier to build than others.
But with LLMs, the current sci-fi moonshots seem to become a reality much sooner than expected. Relay’s info is at the bottom if you would like a Robot to be made at the ENS name: ai.yourcompany.eth
User Onboarding
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The relevant initial conversational direction and prompt of the agent
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The default responses of the agent when the user input is undirected or confused.
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Agent assistance leads to a +EV boost in first-time users engagement and high-level understanding of the product
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Chatbot personalization based on the user's transaction history and token holdings, providing a tailored experience
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Proactive assistance with setting up and configuring user wallets, ensuring smooth onboarding
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Agent can provide a guided tour of the platform, highlighting key features and use cases for new users
User Education
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Agent can explain everything in the docs, with multiple levels of expertise (from ELI5 to crypto expert)
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Can explain company position in relation to competitors and the web3 landscape.
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Can focus in on the business CTA for the user, and the value prop thereof
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Agent can offer interactive quizzes to test user understanding of platform features and concepts
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Can provide real-world use case examples to help users better understand the potential applications of the platform
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Customizable learning paths based on user's prior knowledge and interests
User Support
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Agent can help with common user problems
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Discord/CRM bridge for transparency and, if needed, human support intervention
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Escalation to a human based on keywords or sentiment analysis
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Multi-language support for a wide range of users
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Agent can detect user frustration and proactively offer support or alternative solutions
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Integration with knowledge base and FAQ for quick and efficient access to information
Developer “DevRel” Support
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SDK education/explanation
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SDK troubleshooting
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Help with Github template creation, with a deeper Github sign-in to the chat widget
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Agent can assist with API documentation and usage examples
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Can connect developers with relevant communities and resources for further support
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Help developers understand and implement best practices for integration with the platform
Sales Channel
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Agent can convince users to buy digital products with crypto
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Agent recognizes the receipt of tokens, and can disburse an NFT/digital good/event ticket
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Agent can collect user information and ask followup questions to segment leads
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Agent can offer personalized product recommendations based on user's interests and token holdings
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Can upsell or cross-sell related products and services to provide a more comprehensive solution for users
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Agent can answer questions about pricing, payment options, and refund policies
DeFi Interaction
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The agent can assist users with onchain interactions
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Metamask Swap
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Uniswap Swap
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ENS Registration
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Maker DAI creation / swapping
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The agent can tell the user about their token holdings on any EVM chain
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The agent can provide real-time data on token prices, liquidity pools, and other DeFi metrics
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Can walk users through staking, lending, or borrowing processes on various DeFi platforms
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The agent can offer risk assessments and advice on portfolio management for DeFi investments
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Agent can autonomously manage user's DeFi investments by actively monitoring market conditions and adjusting portfolio allocations based on predefined risk profiles.
DAO Interaction
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The agent can explain the main governance features of a DAO and proposal system
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The agent can explain who the largest / most active delegates are.
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The agent can explain the current proposals, and the active forum discussions
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The agent knows the entirety of forum discussions / discord channel / official twitter / blog posts about a DAO
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The agent can assist users in delegating or voting on an active proposal
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The agent can guide users through the process of submitting a proposal or joining a working group within the DAO
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Can provide updates on the status of proposals and ongoing discussions
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The agent can offer insights on the historical performance of the DAO, including past proposals and their outcomes
User Data Insights
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Relay could use wallet data analytics such as Absolute Labs
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Most frequent bot questions / answers
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Also agent answers that end a conversation (no user response) could be important
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User emoji reactions to denote positive or unhelpful responses
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Sentiment analysis of user feedback to identify areas for improvement and optimize the chatbot experience
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Analysis of common user paths and drop-off points to inform platform UX/UI improvements
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Periodic reporting on chatbot interactions, user satisfaction, and support metrics to track performance over time
Communication Channels
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Website chat widget
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XMTP clients
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Other web3 messaging adapters
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ChatGPT plugin or Poe API
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Discord / Telegram bot
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Integration with email and SMS for outbound notifications and support
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Voice-based interface for users who prefer a more natural, conversational interaction
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Omnichannel support, allowing users to seamlessly switch between different communication methods while maintaining conversation context
NFT Marketplace Assistance
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Agent can provide information on the latest NFT drops, trending collections, and artists
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Can guide users through the process of buying, selling, or minting NFTs on various platforms
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The agent can offer tips on NFT valuation, rarity, and provenance
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Can assist users in setting up and managing their NFT gallery or portfolio
Gaming and Metaverse Support
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The agent can introduce users to popular blockchain-based games and virtual worlds
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Can provide guidance on in-game assets, currencies, and tokenized items
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The agent can help users navigate and participate in metaverse events and experiences
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Can offer tips on game strategies, leveling up, and earning rewards
Social and Community Engagement
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The agent can facilitate user connections with other platform members based on shared interests or token holdings
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Can inform users about upcoming community events, AMAs, and webinars
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The agent can help users find and join relevant sub-communities within the platform
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Can encourage user-generated content and sharing of experiences with the platform
Security and Privacy Guidance
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The agent can provide best practices for securing wallets, tokens, and digital assets
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Can educate users on potential scams, phishing attempts, and security risks in the web3 ecosystem
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The agent can offer guidance on maintaining privacy while interacting with blockchain-based platforms
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Can assist users in setting up multi-factor authentication and other security measures for their accounts
We hope this informs your ideas of everything a web3-enabled chatbot can do for your company!
We’re building this out with these more advanced bots going live this summer, email [email protected] or message seanwbren.eth on xmtp.chat if you would like a demo.