Relay is proud to announce the launch today of the first Robots, a class of OpenAI agents trained on web3 knowledge with the ability to educate, support, onboard—and for the first time ever—initiate on-chain transactions based on your conversational intent.

Trained on the documentation of the most influential web3 apps, the 14 Robots are experts on a company or protocol’s documentation located at specific ENS addresses that can be interfaced with through our wallet messenger Receiver or any XMTP client.

This combination creates the first-of-its-kind interaction between your web3 identity and a “smart contract concierge”. What is amazing is by attaching a wallet to the conversation context, the agent can interact with the blockchain on your behalf.

We see four immediate use-cases for these agents:

1. DeFi Education and DAO Onboarding

2. Customer Support with Discord Bridge

3. Technical Developer Assistance (DevRel and SDK help)

4. Smart Contract Concierge (Uniswap v3 and ENS Registration)

Customer Support

What’s the currently typical way users interact with web3 projects? The answer is almost always a Discord server, with a complicated weave of roles and permissions to simultaneously keep out bots and guide user onboarding.

While workable, how can a viral project handle thousands of DMs and requests for allowlist in a #general channel or Twitter inbox?

And how are mature projects supposed to scale customer support ticketing queue to tens or hundreds of thousands?

We’ve recently launched our curated directory of web3 companies, and what sets it apart from others is connecting their ENS or Lens for easy wallet communication. Building off that, we have Relay Robots manning the lines as the frontline support agent, guide, and devrel assistant. Users and customers will be happy to query an intelligent ChatGPT bot that searches and solves issues conversationally.

Lastly, Relay Robot will soon integrate with Discord (and other CRMs) for transparency and escalation to a human agent if needed. Customers can also use their project tokens or NFTs to unlock escalation automatically.

Education

Steep learning curves are a regularity among web3 projects and protocols, especially for users entering the space. Whether it’s a new DeFi protocol, DAO structure, or infrastructure SDK, there’s a lot of reading and research that comes with engaging in these new paradigms. Potential users bounce off when they feel the need to study docs or see a discord channel full of noisy questions.

Robot saves users from digging through docs, by answering questions directly and linking source material to users. Those brand-new to a company can literally type “What is this?” or “How do I get started?” and receive meaningful answers that accelerate their engagement, making them less-likely to leave a useful but complex project. And when you’re looking for that very specific fact, such as a governance process quorum number or that synthetic staking token yield rate (and who hasn’t), the Robot also can call up that information with a question.

Developer Assistance

Pushing capabilities further, Relay Robot can serve more technical protocols that are laying a foundation for developers to buidl on. Robot can be trained on a specific project’s codebase, then asked programming questions. It will output answers in code and helpfully explain function and variable purposes.

This means Robot can help developers build on a project’s SDK while simultaneously freeing the project’s team from answering questions. Developers can also check their work, as a project’s Robot is specialized with context that makes it more capable than Github Copilot. (Note: this is in a closed beta, please fill out the waitlist if interested)

Smart-Contract Concierge

The prior three uses for Robot all could be done in a web2 way, as a simple question-answer bot that analyzes the context its given and instructions it receives.

Relay Robot’s web3 architecture makes it an interoperable part of a web3 stack (vs. the dead end info silo of a web2 version), which means it can read the chain and engage with DeFi, DAOs, and other protocols.

Live next week (Feb 7th), you can message with swap.relaycc.eth for Uniswap v3 trades, and message register.relaycc.eth to complete an ENS name registration.

To mitigate any problems due to the Robot pre-loading the form incorrectly, we are including the Fire popup for an additional visual confirmation of the transaction the user is about to enact.

It’s easy to imagine a smart contract “concierge” Robot trained in a certain protocol to provide insight and perform actions. Such a Robot would analyze contracts and transactions ahead of time, and then crafts transactions to submit based on users’ conversational input.

Relay 🤖

The first class of 14 Robots are live now for the open beta demo; try them out at relay.cc and see how helpful and knowledgable they can be—and please excuse any wrenches in the machines during this demo period.

Relay will be refining and improving them in all areas, and we’re looking for interested partners. Sign up for the waitlist to explore AI-onchain with us!